FAQS

Q. How do I speak to someone?

A. Phone Chantale 0431 248847 or Gordon 0401 726598. If we are unavailable we promise to contact you as soon as possible. If you are speaking on our Mailbox please speak slowly and precisely when leaving a contact number.

Q. Do you offer discounts for teams?

A. Yes, we offer discounts for teams, Send us an e-mail (info@golfladiesfirst.com.au) or phone direct to discuss your individual wishes and needs.

Q. What are your shipping costs and delivery times?

A. Australia - Free delivery on all orders over $80.00. All other orders will have a standard rate of $8.00.

New Zealand - Weight 0.0g to 0.5kg is $10.00

                        Weight 0.5kg to 3.0kg is $20.00

                        For larger packages please e-mail.

Saturday, Sunday and State Holidays do not count as a shipping day.

All orders will be processed within 24 hours.

Q. What is the Returns Policy? 

A. Item(s) need to be returned within 14 days of purchase.

The item(s) is in resaleable condition (i.e. the original tags and labels are still attached, the item is in its original packaging (if any), and the item is unworn, unused and as sold).

The item is not a custom made product.

Q. What is the Returns Process?

A. If you have changed your mind about your purchase or have ordered the incorrect size/specification, your item must be freighted back to Golf Ladies first at your expense.

If your purchased item is defective or has been sent incorrectly we will organise a return pick-up at our expense.

Send an e-mail to info@golfladiesfirst.com.au stating the reason for the return and whether you would like a refund, an exchange or a credit, we will then reply to your return request with further instructions as soon as possible.

Refund does not include original outgoing shipping cost. 

Golf Ladies First reserve the right to charge an $8.00 administration charge in exceptional return circumstances.

Clearance or Final Sale items may not be returned.

Q. Receiving a Refund.

A. Your refund will either be credited to the original purchaser's credit card or PayPal account.

Please note card refunds may take up to 5 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.

Q. Do you ship internationally

A. Yes we do. We have delivery prices for Australia, New Zealand, USA and Canada shown and for all other countries please e-mail for assistance and delivery charges.

Q. Do you have a store location?

Our retail showroom is in the Shop 2 Royal Bayside, 2 Horton Street, Port Macquarie, NSW 2444.

Call Chantale (0431 248847), Gordon (0401 726598) or just pop in!